Will the parts be ordered before I drop off my vehicle for repair?
Absolutely. We generally order your vehicle parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later. Unless your vehicle is found unsafe to drive, in which case we would help you arrange for a rental vehicle as soon as possible. This enables us to provide a quicker turnaround time.
If my vehicle’s frame is damaged is it a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays most cars are built using uni-body (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of-the-art computer measuring systems, can return your vehicle to its original factory specifications. If it’s determined that the frame section is bent beyond repair, that section can simply be replaced.
Can you match the paint color?
Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the frost paint system and constantly upgrade its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the first step in the restoration process.
How soon can I wash my car after I've had it painted? You can wash your car by hand immediately; you should 30 days before you use a drive-thru carwash service.
How soon can I wax my car after it has been painted? You should wait 30 days before you wax your car.
Can I get other service work done on my vehicle while it is in the body shop?
Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.
How long will the repairs to my vehicle take?
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics of your vehicle.
Can I get a ride home when I drop off my car?
Yes. We are happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.
How can I get a rental car?
If you need a rental car we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
How will I know when my car is done?
You will be notified when your vehicle is ready to be picked up. Feel free to call or email your advisor during the repair process if you have any questions or concerns.
Is there a warranty on the repairs to my vehicle?
Yes. We guarantee all repairs with a lifetime warranty.
Do I have to pay a deductible?
The amount of the deductible that you will be responsible for is determined by your insurance policy. If you aren’t sure about your deductible, you can call your insurance agent.